Step 3: Install the latest Windows and Office updates

Outlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly.

If installing the latest updates didn't resolve your issue, move on to the next step.

Step 4: Repair your Office programs

Repairing your Office programs can resolve issues with Outlook not responding, hanging, or freezing. Errors in Office files are repaired automatically.

  1. Quit any Office programs that are running.
  2. In Control Panel, choose Programs and Features.
  3. In the list of installed programs, right-click Microsoft Office 2016 or Microsoft Office 2013, and then choose Change.

If repairing your Office programs didn't resolve your issue, move on to the next step.

Step 5: Repair your Outlook data files

When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.

If repairing your Outlook data files didn't resolve your issue, move on to the next step.

Step 6: Create a new user profile

Your profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile.

  1. Close Outlook.
  2. Choose one of the following:
  3. Choose Add, and in the Profile Name box, type a profile name, and then choose OK.
  4. Enter an email address and a password for the primary email account you use in Outlook and then walk through the steps to create the profile.
  5. Once the profile is created, on the Show Profiles dialog, choose Prompt for a profile to be used.
  6. Start Outlook and choose your new profile.

Microsoft Outlook 2016 Keeps Not Responding

If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile.

Need additional help?

If you're having issues with Outlook as part of an Office 365 for business subscription, we can diagnose and fix several common Outlook problems issues for you. If our automated tool can't fix your issue, you aren't using Office 365 for business, or you'd like to talk to support, you can contact the Answer Desk.

Let us fix your issue
Automatically diagnose and fix Outlook issues
Need more help?
Contact the Answer Desk.
If you find that your Outlook has stopped working, is not responding, or freezes or frequently hangs on Windows 10/8/7, then this post suggests some troubleshooting steps you can try. While it is always a good idea to optimize & speed up Outlook from time to time, you may at some time face this issue.

Outlook is not responding

1] Run Microsoft Outlook in Safe Mode, without add-ins. To do this, open Run box from the WinX Menu, type outlook /safe and hit Enter. If Outlook does not give you any problems, it is possible that one of its add-ins is creating problems. Take a look at your installed Outlook add-ins and disable them selectively, in order to find the offender.
2] Disable hardware graphics acceleration for Outlook and see if this helps. To do this, open Outlook program > File > Options > Mail > Compose messages > Editor Options button > Advanced.
Here under Display section, check the Disable hardware graphics acceleration box and click on OK/Apply and Exit. Restart your Outlook and see. If it makes the issue go away, then its probably some issue with your video driver. Update it and see.
Hardware Acceleration uses computer’s hardware for performing a certain task and function faster than would be possible using software. But this creates issues for some people. So turning it off is one thing you can try if you receive a Program not responding message.
One thing you want to know is that when you disable Hardware Acceleration for Outlook, it gets turned off for all Office programs.

Microsoft Outlook 2016 Not Responding Safe Mode

3] At the time, your Outlook may be busy carrying out some other processes, like synchronizing your email, archiving old items, etc. At such times, Outlook may respond slowly. In such situations, it’s best to let Outlook complete its task.
4] If you have a huge Outlook data folder, then this can cause temporary freezes as Outlook takes time to open each email or data folder. These Outlook data files may be either personal folders (.pst) files or offline folder (.ost) files.
The expected behavior is as follows, depending on your .pst or .ost data file size.:
So if you can, delete your unwanted email to reduce the size and ensure that auto-archiving of old Outlook items is enabled.
5] There is one more thing you could do. Microsoft has provided Inbox Repair Tool as well as a Fix It, which lets you recover folders and items from corrupted Personal Folders or .pst files. It can even recover items from an offline folder or .ost files. The OST Integrity Check Tool will help you fix corrupted .ost files. Use the Inbox Repair Tool or Scanpst.exe to repair & optimize your Outlook data.
6] There are also a few command switches that can help you reset, restore or fix certain Outlook functions. Take a look at this post – Troubleshoot Microsoft Outlook problems, to learn more about this.
7] Use the Microsoft Office Configuration Analyzer Tool. It provides a detailed report of your installed Office programs and highlights known problems.
8] If you receive Outlook has encountered a problem and needs to close error, cleaning your Outlook Profile is an option you can consider.
9] This post will show you how to repair an Outlook account if your Outlook not syncing.
10] See this post receive Cannot start Microsoft Outlook, Cannot open the Outlook window message.
If nothing helps, well, the options remaining are to repair the Office program or create a new User profile and see.

Microsoft Outlook 2016 Stops Responding

TIP: Download this tool to quickly find & fix Windows errors automatically

Microsoft Outlook 2016 Not Responding

Related Posts: